> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kontratar.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Maintenance and Support
> This section outlines Kontratar’s commitment to system reliability, security, and user assistance. It details the ongoing updates, technical support, and troubleshooting services available to ensure uninterrupted platform performance and a smooth user experience.
### **Technical Support**
* **For general inquiries:**
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* Click on the **Support** icon at the bottom right of your screen.
* Reach out to us via phone or email.
**For issues with the Kontratar application:**
* Click on **Feedback** in the sidebar or from the menu.
* Select the **+** icon to create a new ticket.
* Provide detailed information about the issue and submit your request.
* The newly created ticket will appear in your ticket list.
* Click on the ticket to add additional details or comments.
* A member of our team will communicate with you through each ticket you raise until the issue is resolved.
If you have previously reported an issue, please continue communication within the existing ticket for related cases rather than opening a new one.
### For issues with the Kontratar application:
* Click on the support icon on the bottom right side of your screen.
* Click on **Raise an Issue**.
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* Select the **+** icon on your page.
* Provide detailed information about the issue and submit your request.
* You will see the ticket you just created.
* Click on the ticket to add more details or complaints.
* A member of our team will communicate with you via each ticket you raise.
* Once the issue is resolved and confirmed on both ends:
* We will close the ticket on our end, and further communication on that ticket will no longer be possible.
* If you are satisfied with our response, you may also close the ticket yourself.
* Feel free to open as many tickets as needed.
* However, if you have previously reported an issue, please continue communication on the existing ticket for related cases instead of opening a new one.
### For Feature Requests
* **To submit a new feature request:**
* Go to the **Feedback** page.
* Click on **Feature Request**.
* Select the **+** icon to create a new ticket.
* Provide a detailed explanation of the feature you would like to see, including its purpose and potential benefits.
* Submit your request.
* The newly created ticket will appear in your ticket list.
* Click on the ticket to add more details or feedback.
* A member of our team will communicate with you through each ticket you raise until the request has been reviewed.
If you have previously submitted a feature request, please continue communication within the existing ticket for related updates rather than opening a new one.